black high gloss custom lacquer av cabinet by ERA Interiors

There are a lot of furniture companies out there, why should I purchase from ERA Interiors?
ERA Interiors is 100% handmade custom furniture crafted in the United States. By purchasing from us you are supporting local small business and artisans in New York City. Often architects and interior designers are unable to find the exact specifications for a piece of furniture and by hiring us, since our specialty is custom, clients are able to purchase exactly what they are looking for. Whether it’s a sectional with a specific fabric, a dining table with a certain finish or size or virtually any other piece of furniture, we can build it. We also offer a generous trade discount if you are an interior designer or architect.

Do you have a type of furniture you specialize in?
Over the years we’ve built furniture influenced from virtually every historical style, from French Renaissance to Regency to Mid Century to Contemporary.  We can build almost anything, from large custom dining tables to clean, modern high gloss lacquer furniture.  If you see something in a magazine or online, email us the link/ photo and we will create a better, custom version of the piece specifically taylored to your preferences.  Our quality is unparalleled and we stand behind our craftsmanship 100%.

Do you have a retail store where I can view ERA Interiors’ furniture?
We have a studio in Long Island City where there is a select number of items in inventory. Since our furniture is custom we do not stock all of the items listed on our website. However we understand that it is essential to be able to see the level of quality of our craftsmanship and therefore we do schedule appointments for clients in the New York City area to visit our studio. We are are conveniently located one block south of the Queensboro Bridge (59th Street Bridge), and one subway stop from Midtown Manhattan

What is the lead time for each custom piece?
Production schedule for custom furniture is approximate and depends on the scale of the project. Lead time begins after receipt of signed production contract, approved sketch and a 50% deposit. ERA Interiors also provides furniture production with rush service. To qualify for rush service the client will be required to pay for the custom furniture piece in full and an additional expedited shipping fee.

What does the price include?
Pricing includes one set of detailed construction drawings or sketches, one phase of minor revisions and a final finish sample. The client would also receive a finish sample if required. Any substantial changes to construction drawings; including design, finish, construction, materials and dimensions may affect pricing and schedule.

What are the payment terms?
In order to start production and create your custom furniture piece, ERA Interiors will require a signed final contract, approved sketches/detail drawings and a 50% deposit prior to order processing. The 50% balance will be due upon completion of production and prior to delivery & installation.

When is the balance due?
All balances are due to release your furniture for delivery and are to be paid by cash or check.

Can I cancel my order or make any changes?
As items are custom made to order, they cannot be cancelled once in production, ALL SALES ARE FINAL. Please be sure of your choices when signing the contract and placing your order. Your custom ordered pieces cannot be cancelled or changed once in production. Production begins shortly after the order is placed. Changes can be made prior to production begins and sometimes during production depending on the stage of the project and will require re-evaluation of pricing and scheduling feasibility.

Can I return my order?
All furniture is ordered and custom made especially for you and cannot be returned.

What else should I know about delivery?
The customer is responsible for verifying building access and all entry measurements. Measure all entryways, stairways and/or elevators to be sure that your furniture will fit through them upon delivery. ERA Interiors is not responsible for errors in calculating measurements of building access or entryways. Extra charges will be assessed for walkups, and extra time is needed for unusual circumstances, redeliveries, etc.

Inspect all merchandise upon delivery. While drivers are still there, please call with any concerns or questions and remember to record the problem on the driver’s ticket. If you have a concern, problem or quality issue, we will work with you to correct it. ERA Interiors reserves the right to determine the best possible solution for any problems that may arise.

Can I submit my own fabric?
ERA Interiors will accept a customer’s own fabric, but reserve the right to judge whether or not a fabric is suitable for use on our frames as well as the method of application. ERA Interiors will only approve a fabric that can be properly cut, sewn, and applied to our frames. The customer is responsible for all properties and characteristics of said fabric: repeats, widths, care, backing, application methods, yardage, defects, etc.

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